Yes, I think they’re trusted. The support team communicated well and responded very quickly. I was able to fully track it when the shipment was notified and it arrived on time and in perfect condition. There is so much more to this doll than I thought. It looks great in every detail. It looks like real leather and the whole doll is perfectly shaped and very realistic. The head is a pure work of art. The feet and toes are perfect, unlike some dolls whose feet look like an afterthought. I am very satisfied with this supplier. Both get my 20-star rating on a scale of 1 to 10 stars!